Cancellation Policy

1. Overview

This Cancellation Policy explains how customers can cancel subscriptions and what happens to their QR Menu Solutions account and paid services after cancellation.

QR Menu Solutions provides subscription-based digital menu software. Customers may cancel their subscription at any time, subject to the terms described below.

2. Cancellation at Any Time

You may cancel your paid subscription at any time. There is no cancellation fee for cancelling a subscription.

3. When Cancellation Takes Effect

Unless otherwise required by applicable law or specifically stated at the time of purchase, cancellation takes effect at the end of the current paid billing period.

For example, if a monthly subscription starts on September 10 and is cancelled on September 20, the subscription will normally remain active until the end of the current billing period. The subscription will then stop renewing.

4. Access After Cancellation

Until the end of the paid billing period, you can continue using the features and usage allowance associated with your active subscription, subject to the applicable plan terms.

After the paid period ends, your account may automatically move to the applicable Free plan if one is available for your account.

5. Automatic Renewal

Paid subscriptions may automatically renew at the end of each billing period unless cancelled before the renewal date.

Customers are responsible for cancelling the subscription before the next renewal if they do not wish to continue the paid service.

A payment that has already been successfully processed for a renewal is subject to our Refund Policy and applicable consumer protection laws.

6. Upgrading a Subscription

If you upgrade from one paid plan to another, the upgraded plan may take effect immediately, depending on the billing system and payment provider.

Any applicable credit, proration, or adjustment will be handled according to the billing terms displayed at the time of the upgrade and the applicable payment provider's processing rules.

7. Downgrading a Subscription

A downgrade from a paid plan to a lower-priced plan will normally take effect at the beginning of the next billing period rather than immediately.

This allows the customer to continue receiving the benefits of the currently paid plan until the end of the billing period.

8. Additional Menu Visits

Additional Menu Visits purchased separately from a subscription are treated as prepaid digital usage credits.

Cancelling a subscription does not automatically cancel or refund separately purchased Additional Menu Visits.

Purchased Menu Visits that remain on the account may continue to be used after subscription cancellation, subject to the applicable account, service, and usage terms.

9. Free Plan

If your account is eligible for a Free plan, cancellation of a paid subscription will normally result in the account moving to the Free plan after the paid billing period ends.

The Free plan is subject to its own usage limits, branding conditions, and other applicable terms.

10. Account Closure

Cancelling a subscription does not necessarily delete your QR Menu Solutions account or restaurant data.

If you want your account and associated data permanently deleted, you must submit a separate account deletion request through our designated support channel.

Data deletion may be subject to applicable legal, accounting, fraud prevention, security, or other legitimate retention requirements.

11. Cancellation by QR Menu Solutions

QR Menu Solutions may suspend or terminate an account where reasonably necessary because of fraud, unlawful activity, abuse, security risks, material violation of our Terms of Service, non-payment, or other circumstances permitted by applicable law.

Where appropriate and legally permitted, we may/may not provide notice before taking such action.

12. Refunds After Cancellation

Cancelling a subscription does not by itself create a right to a refund. Refund requests are handled according to the QR Menu Solutions Refund Policy and applicable law.

In particular, unused time remaining in a billing period, unused monthly Menu Visits, and unused promotional benefits are generally not refundable, unless otherwise required by applicable law or approved under the Refund Policy.

13. Consumer Rights and Applicable Law

Nothing in this Cancellation Policy is intended to remove or restrict any mandatory cancellation, withdrawal, consumer protection, or other statutory rights that cannot lawfully be excluded or waived in the jurisdiction applicable to you.

Where applicable law provides a mandatory cancellation or withdrawal right, that right will apply to the extent required by law.

14. How to Cancel

Subscription cancellation may be available through your QR Menu Solutions account or through the payment provider's subscription management tools, depending on how your subscription was purchased.

If you cannot find the cancellation option, contact our support team and provide the account email or restaurant details associated with the subscription.

15. Contact Us

For cancellation-related questions or assistance, contact:

Legal Business Name: Intellisobs (OPC) Private Limited
Email: support@qrmenusolutions.com
Address: 5th Floor, WeWork, Two Horizon Center, Sector 43, Gurgaon, Haryana, India, PIN - 122002