Refund Policy
Last Updated: October 22, 2026
1. Overview
This Refund Policy applies to subscriptions, Additional Menu Visits, and other paid digital services offered through QR Menu Solutions (“QR Menu Solutions”, “we”, “us”, or “our”).
Payments processed through Paddle are subject to Paddle’s applicable Buyer Terms, Refund Policy, and other applicable payment terms.
2. Refund Eligibility and Time Window
Refund requests for eligible transactions must be submitted within 14 days of the transaction date to be considered for a discretionary refund.
Submitting a request within this 14-day period does not guarantee a refund. Refund eligibility and approval are determined in accordance with Paddle’s applicable refund policy and terms.
Different statutory withdrawal or refund rights may apply depending on the customer’s country or region. Nothing in this policy limits mandatory consumer rights that cannot lawfully be excluded or waived.
3. Subscriptions
Subscription payments, including monthly and annual plans and subscription renewals, are subject to Paddle’s applicable refund policy and consumer terms.
Customers may cancel their subscriptions in accordance with the applicable subscription terms to prevent future renewals. Cancellation and refund requests are separate processes. Cancelling a subscription does not, by itself, entitle a customer to a refund for a previous payment.
4. Additional Menu Visits
Additional Menu Visits are prepaid digital usage credits. Refund requests for these purchases are subject to the same applicable refund terms and statutory rights as other transactions processed through Paddle.
Subscription cancellation does not automatically cancel a separate purchase of Additional Menu Visits or establish eligibility for a refund of unused credits.
5. Unused Monthly Menu Visits and Promotional Credits
Monthly Menu Visits are usage allowances for the applicable subscription period. Promotional credits, joining bonuses, complimentary Menu Visits, and discounts are subject to their stated terms.
The treatment of unused allowances or credits in connection with a refund, cancellation, or account termination is subject to applicable product terms, Paddle’s applicable policies, and mandatory consumer protection laws.
6. Technical Problems and Product Defects
If a customer experiences a technical problem or product defect that materially prevents access to the purchased service or its advertised features, the customer may contact QR Menu Solutions for assistance.
Refund requests relating to technical problems, product defects, or failure to deliver a purchased service will be handled in accordance with Paddle’s applicable refund policy and applicable consumer protection laws.
7. Duplicate Charges and Unauthorized Transactions
Customers who believe they have been charged more than once for the same transaction, incorrectly charged, or charged without authorization should contact Paddle through its buyer support channels.
Such requests will be reviewed in accordance with Paddle’s applicable procedures, payment-provider requirements, and applicable law.
8. Fraud and Refund Abuse
Refund requests involving suspected fraud, refund abuse, or manipulative behaviour are subject to Paddle’s applicable refund policy and terms. Any review or decision must remain consistent with applicable consumer protection laws.
9. How to Request a Refund
To submit a refund request, customers should:
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Visit Paddle Buyer Support; or
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Use the support or refund link provided in their purchase confirmation email or account billing page.
Customers should provide the transaction reference and any information reasonably required to identify the purchase.
Paddle handles refund requests for transactions it processes in accordance with its applicable procedures. Where appropriate, customers may also contact QR Menu Solutions for product support.
10. Refund Processing
Approved refunds are processed by Paddle in accordance with its applicable refund policy and payment procedures. Processing times may vary depending on the payment method and financial institution.
Where applicable, refunds are generally returned to the original payment method, subject to Paddle’s procedures and applicable law. It may take upto 14 Business Days for the refund to reflect into your Bank Account.
11. Consumer Rights and Applicable Law
Nothing in this policy excludes, restricts, or waives any mandatory statutory rights or remedies available to customers under applicable consumer protection laws.
Where mandatory local law provides a greater right to cancel, withdraw, or receive a refund, that law applies to the extent required.
12. Contact Us
For product-related questions, contact QR Menu Solutions:
Legal Business Name: Intellisobs (OPC) Private Limited
Email: support@qrmenusolutions.com
Address: 5th Floor, WeWork, Two Horizon Center, Sector 43, Gurgaon, Haryana, India, PIN - 122002
For refund requests concerning payments processed by Paddle, visit Paddle Buyer Support.
13. Paddle’s Applicable Terms
This policy should be read together with Paddle’s applicable Refund Policy and Buyer Terms. If there is a conflict concerning a Paddle-processed transaction, Paddle’s applicable terms govern to the extent specified in those terms, subject to mandatory consumer rights.